Position Summary
The 3Ts Community Facilitator will serve as the face of Summit County’s 3Ts Project, providing training and on-site technical support to implementing providers in hospitals, pediatric clinics, and social service agencies, facilitating administrative approvals, cultivating and onboarding additional partners, and coordinating and managing the project within sites and across partner teams county-wide. The ideal candidate is organized, personable, and driven to effect change in their local community. The position requires great flexibility in managing multiple demands and changing daily work schedules. It requires regular on-site visits to project partners within the county (as permitted by COVID protocols) and engagement with multiple audiences and partners through phone calls, digital communications, and in-person meetings. Experience and knowledge of health care organizational systems, structures and workflow efficiencies is preferred, but not a requirement. The willingness and ability to learn new information and skills is critical. Excellent time management, organizational, interpersonal and computer skills are required. Key qualities are timeliness, organization, adaptability, flexibility, team orientation, positivity, desire to learn, excellent communication skills and a demonstrated commitment to promoting and supporting equity in health- and education-related outcomes.
Background and Summary
In partnership with the University of Chicago’s Thirty Million Work Center for Early Learning and Public Health (TMW Center) and other Summit County health institutions and community organizations, SEI is spearheading a cross-sector, multi-year, community-wide project to deliver TMW Center’s 3Ts tools to families via the health system. This dynamic intervention strategy that begins in birthing hospitals and extends into pediatric clinics can have a profound impact on early childhood cognitive and social-emotional development. The project will launch in 2021 at a single pediatric clinic site, with further program rollout and scaling to other pediatric clinics, birthing hospitals and community partners in coming months and years.
Education, Experience and Preferred Qualifications:
- Bachelor’s degree and related experience required
- Ability to maintain professionalism and protect confidential patient information
- Access to personal transportation and ability to travel within Summit County to conduct regular on-site training and support visits
- Experience in community-based program implementation strongly preferred
- Knowledge of health care organizational systems, structures and workflow efficiencies is preferred, but not required
- Knowledge of continuous improvement processes and their application (e.g., PDSA) is helpful, but not required
- Demonstrated commitment to racial equity and connecting and improving systems that have historically disadvantaged children, youth and families
Other Key Competencies:
- Excellent verbal and written communication skills
- Ability to build strong working relationships with diverse audiences
- Excellent organizational skills, including strong attention to detail
- Able to manage multiple tasks and assignments simultaneously toward successful completion at deadline, including a strong ability to prioritize
- Strong problem-solving skills, including the ability to think creatively and work collaboratively with others to solve problems
- Ability to effectively train others
- Project management skills/experience
- Basic skills in Microsoft Office suite (Word, Excel)
- Comfortable with a flexible daily work calendar, including some evenings and weekends
General Responsibilities:
- Provide regular, on-site support and technical assistance in using the 3Ts Tech Platform and Interventions to partner sites
- Train and support sites and personnel in use of the 3Ts Tech Platform and Interventions
- Cultivate relationships with additional implementing sites and facilitate administrative approvals
- Coordinate and manage the project within sites and across partner teams county-wide
- Convene workgroups and work with others to ensure progress toward goals
- Other duties as assigned by the Executive Director